Refund Policy
At HourMech, We Are Committed To Delivering High-quality Timepieces And A Satisfying Shopping Experience. If For Any Reason You Are Not Completely Satisfied With Your Purchase, We Are Here To Help.
Returns
Customers May Request A Return Within 7 Days Of Receiving The Product. To Be Eligible For A Return, The Item Must:
- Be Unused And In The Same Condition That You Received It
- Be In Its Original Packaging
- Include All Accessories, Tags, And Documentation
Returns That Do Not Meet These Conditions May Not Be Accepted.
Refunds
Once Your Returned Item Is Received And Inspected, We Will Notify You About The Status Of Your Refund. If Approved, Your Refund Will Be Processed And The Amount Will Be Credited To Your Original Payment Method Within 5–7 Business Days.
Exchanges
If You Receive A Defective Or Damaged Product, You May Request An Exchange. Please Contact Us Within 48 Hours Of Delivery With Photos Of The Issue So Our Team Can Assist You Quickly.
Return Shipping
Customers May Be Responsible For Return Shipping Costs Unless The Item Received Is Damaged Or Incorrect.
Contact Us
If You Have Any Questions Regarding Returns Or Refunds, Please Contact Us:
Email: hourmech.help@gmail.com
We Appreciate Your Trust In HourMech And Strive To Ensure Every Timepiece Meets Your Expectations.